{"id":39,"date":"2020-10-28T19:13:48","date_gmt":"2020-10-28T19:13:48","guid":{"rendered":"https:\/\/thepccrew.co.uk\/?page_id=39"},"modified":"2023-04-19T10:37:50","modified_gmt":"2023-04-19T10:37:50","slug":"remote-assistance-request","status":"publish","type":"page","link":"https:\/\/thepccrew.co.uk\/book-a-repair\/remote-assistance-request\/","title":{"rendered":"Care Plan Remote Assistance Request"},"content":{"rendered":"\n
<\/span>\"Remote
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Remote Assistance Request<\/h1>\n<\/div><\/div>\n\n\n\n

Thanks for your support request.\u00a0\u00a0Before we book the remote session, we just wanted to check that you\u2019ve tried the basics. Remote sessions may take up to 2 working days. So, if possible, we\u2019d prefer to get you sorted out sooner.<\/p>\n\n\n\n

Where possible, try any of the following steps:<\/strong><\/h2>\n\n\n\n

Restart<\/strong> your<\/strong> Device<\/strong>
Have you tried powering down your device?  This resolves around 80% of IT issues.  This also applies to printers, routers, monitors etc.  With network or printer problems its often worth restarting all affected devices<\/p>\n\n\n\n

Check for Updates<\/strong>
Make sure your computer is fully up to date by visiting Windows Updates<\/p>\n\n\n\n

Power<\/strong>
Make sure components like laptops, desktops, monitors and routers are plugged in. Check cable connections to wireless adapters, local networks and printers.<\/p>\n\n\n\n

Close and restart programs<\/strong>
Try restarting non-functioning programs and services such as your business application or email program before rebooting the whole computer. Use ctrl alt and delete<\/em><\/strong> to force tasks to end<\/p>\n\n\n\n

Other sites
<\/strong>If it’s an internet or email issue, try other websites first as it may be a problem with a specific website<\/p>\n\n\n\n

Run maintenance<\/strong>
There are a few basic computer maintenance tasks that might help, particularly when poor performance is the problem. Run a virus scan or disk clean-up\/defrag.<\/p>\n\n\n\n

Research the problem on Google
<\/strong>You may choose to do a little digging yourself to save a support call. Use Google to locate information about the error message or symptoms. Use search terms like \u201cturn off google notifications\u201d or \u201cremove google history.\u201d Other people have most likely experienced the same issue and you can find out what steps they followed to resolve the problem.<\/p>\n\n\n\n

Call Your ISP<\/strong>
If the Internet is down, call the ISP regarding a possible outage first, or search \u201ctiscali outage <date>.\u201d Usually someone will be talking about it somewhere on a forum. We cannot resolve problems with your ISP so worth checking with them prior to calling<\/p>\n\n\n\n

Outstanding Accounts<\/strong>
Have you paid your Internet bill, or product subscription,  it’s not uncommon for a change in debit card to result in the service going down.<\/p>\n\n\n\n

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If you\u2019re still struggling please click below to continue, and we\u2019ll get you help as soon as we can<\/strong><\/p>\n\n\n